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FAQ

Straight answers.

The questions men actually ask — including the ones other sites answer in fine print.

Getting started

How does a visit work?

Answer private health questions one at a time — about five minutes — and upload a photo of your ID. A licensed U.S. physician reviews everything and, if treatment is safe and appropriate for you, writes a prescription. It ships discreetly, and you track every step from your account.

Do I need insurance?

No. Magnus doesn't take insurance and doesn't need it — the price you see is the whole price: consultation, medication, and shipping included.

Is Magnus available in my state?

Availability depends on physician licensure in your state — we ask for your state up front so you find out in the first minute, not at checkout.

What if the physician says no?

Then they say no, and they tell you why in plain language — usually with a recommendation to see a doctor in person. A prescription is a medical decision, not a purchase.

Physicians & treatment

Who actually reviews my visit?

Real, U.S.-licensed physicians provided by Beluga Health, P.A. — not an algorithm. Magnus, operated by Obsidian Research Group, is the technology platform that coordinates your visit and orders; it is not a medical provider, and every prescribing decision belongs to your physician.

What treatments do you offer?

Sildenafil Chewables at $59.00/mo, Sildenafil + Tadalafil Gummy at $99.00/mo, Tadalafil Tablets at $72.00/mo, Tadalafil Daily at $75.00/mo. Each treatment page shows the full dose, format, and price before you start anything.

Are these the same as Viagra® or Cialis®?

The active molecules — sildenafil and tadalafil — are the same ones in the brands. Magnus treatments are compounded medications: prescribed under federal law, but not FDA-approved products themselves, and the FDA does not review compounded medications. Your physician only prescribes them when appropriate for you.

Can I message the physician afterward?

Yes — every visit includes a message thread with your care team, from your account, no extra charge.

Billing & subscription

How does billing work?

Treatments are monthly subscriptions. Your first month and the one-time provider consultation are charged when you submit your visit; renewals continue automatically until you cancel or skip.

Can I cancel or pause?

Anytime, from your account, in two taps: cancel to stop future charges for good, or skip a month if you just need a pause. No phone calls, no retention scripts.

What's your refund policy?

Payments aren't refundable. We'd rather be straight about that than bury it: once a billing period is charged, that period is yours — cancel or skip beforehand to avoid a charge you don't want. If something has genuinely gone wrong with your order, contact support and a human will look at it.

Are there hidden fees?

One charge beyond the plan: a one-time $34.99 physician consultation, shown at checkout before you pay. Free shipping, no processing fees — after that, the subscription price is the entire price.

Shipping & privacy

What does 'discreet' actually mean?

A plain box or envelope with no Magnus branding and nothing that hints at what's inside. Billing appears under a discreet descriptor. Delivery updates come from us, not printed on the package.

How fast is shipping?

Free shipping on every order, sent as soon as the pharmacy fills your prescription. Tracking appears in your account the moment it ships.

Is my health information private?

Yes. Your data is encrypted in transit and at rest, access is role-restricted and audited, and your answers are shared only with the physician reviewing your visit. We don't sell your information, ever.

Something else on your mind? Talk to support — a human reads every message.